account linked to my old BT ID

[nathynerd]

Hi 

I've just signed up for broadband/TV, I notice my online account is linked to my old 'GB' number I had years ago - any ideas how I go about changing it ?

Thanks

[JohnC2]

Hi @nathynerd, welcome to the forum and thanks for posting.

You won't be able to resolve yourself. I've sent you Private Message so you can get in touch with the Mod team and we'll be happy to fix this for you.

Cheers

John

[JohnC2 · Accepted solution]

Hi @nathynerd, thanks for getting in touch. The old account is now removed from your BTID.

Cheers

John