Hello,
This is called a Advice Of Transfer (AOT) or Notice Of Transfer (NOT) where your internet provider has been informed correctly or incorrectly that your moving internet providers or someone else is taking over your line.
when this is done by another internet provider incorrectly is known as being slammed and BT can correct a slammed customer.
once the services leave BT the day after you can call up, request a new account and to take over the line again.
Once your up and running and after the 14 day cooling off period as your remaining a BT customer under the contact conditions your Held To Term Charges (HTTC) will be waived in FULL.
make sure you log a complaint and the situation is being managed by a BT Guide this was makes the process a lot simpler.
when a customer is slammed not a lot BT can do to stop it from happening under OfCom regulations of Easy Switch making the industry more competitive and stopping providers from allowing customers to leave or swap.
if you inform BT you have been slammed they’ll know what it means and the processes to take.
for information on slamming can be found > HERE < this is an official BT Link.
Essential Slamming is the most severe form of mis-selling. It's when your service is transferred to a new telecom company without your knowledge or consent.
AOT’s and NOT’s can be cancelled by the issuing CP (new Telecom Company) or BT while is in an In-Progress state once it hits PRE-PPONR (PRE-Past Point Of No Return) or PPONR (Past Point Of No Return) this means it’s gone to far down to be undone but if it’s got 3 weeks left on it then this can surely be cancelled by BT.
BT Guides from the Home Connections Department know exactly how to deal with Slammed Customers and what procedures to follow.
As much as it’s frustrating it’s not BT’s fault and BT don’t always know who the other Telecom Company is attempting to take over the line and service.
I hope this helps!
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