cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
153 Views
Message 1 of 3

essentials details

Help

 

both my son and i have been told as we are on benefits we can get the reduced broadband essentials. we filled in our forms online and the eligibility checks fail. Dont know why they are failing  .spent3 hours on chat trying to sort it with both bt accounts to no avail.

on the last page it just says we cant verify these details , please check. My date of birth was wrong, but it wont let me change it on the page.bt told me to speak to DWP ...how? cant email them and which branch do i contact.  im losing the will to live..... thanks in advance

0 Ratings
Reply
2 REPLIES 2
147 Views
Message 2 of 3

Re: essentials details

Here is the essentials page to check you qualify and the proceed to apply 

https://www.bt.com/exp/broadband/home-essentials?s_cid=con_bt_dg-home_awin_aff_vidAJM_110483-Editori...

 



If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.
0 Ratings
Reply
139 Views
Message 3 of 3

Re: essentials details

Check that your date of birth is correct in your BT profile in your "MyBT"

0 Ratings
Reply