Unable to Add account to my BT

[declan-w]

Hi hope someone can help I have recently had my full fibre package installed at my house but I am still unable to add my account to the my bt app or on the my bt website.

It tells me there is something wrong with the app and the website I have added multiple times and still doesn't come though. 

I also received the 12 month xbox game pass with my package but am unable to access as i cant add the account.

any help is appreciated,

Declan

[NeilO]

Hi @declan-w I'm sorry to see the account number isn't being added. I'll send you a private message so you can send over your details and the moderation team will get that sorted.

Thanks

Neil

[RobbieMac · Accepted solution]

Hi @declan-w

Thanks for getting in touch.

I am really pleased to have been able to help add your account to your BTID. 

Here is the thread with guidance on how to add Xbox Live game pass:  Xbox Game Pass Ultimate on BT Broadband

If you have any problems feel free to post back.

All the best,

Robbie