help! i have 2 accounts and my bt default's to the inactive one

[mccshuck]

my full fibre got activated and i want to claim my 12 month xbox game pass but my bt defaults to an old inactive account I set up ages ago to subscribe to bt sport player for a month but no longer use.  so I cant see my new account in my bt to claim the offer and there is no option in top right to change accounts unless I go into billing but even if I do change it when I go back to my bt its back to the old account.  is it possible to change the default account or delete the old account?

[DanielS]

Hi @mccshuck,

I'm glad to see that you got your fibre service active.

I'm sorry that it's defaulting to that old account. I can get it removed for you. Drop me a reply to my private message and I'll get it picked up for you.

Thanks
DanielS