how to remove an old BT account from MyBT

[miketaylor89]

looking to activate my discovery+ account however I have an old BT account which for some reason is the default when i log into MyBT so cannot activate discovery+ because it doesnt recognise I have BT TV and can only toggle to the correct account under the billing section. Can I remove this old account from my record please?

[StuartH]

Hi @miketaylor89 

Thanks for posting I can help get this resolved for you.

I've sent you a private message so you can send your details to us.

Thanks

Stuart