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Message 1 of 10

leaving BT - do I need to do anything?

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Hello

After 24 months with BT (which has been fine – I just like trying different ones) I'm moving to a different internet service provider – I signed up, gave them the ONT Serial, and there are 26 days until my contract expires, which puts me within the 14-day notice window.

Do I need to call BT to tell them? as Ive heard (on this forum) that BT still took money after someone left?

Thanks

 

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Message 2 of 10

Re: leaving BT - do I need to do anything?

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If you have followed the correct procedure ie start a new contract with a different ISP, they should do everything for you and that includes contacting BT and informing them that you are leaving.

The only time you need to contact BT is if your new provider is Virgin as they use their own system and not the Openreach infrastructure.

Your final bill may include a payment for after the date you have left but that will be amended and any monies taken will be refunded.

  Leaving BT | BT Help

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Message 3 of 10

Re: leaving BT - do I need to do anything?

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"The only time you need to contact BT is if your new provider is Virgin as they use their own system and not the Openreach infrastructure."

Or if you are moving to an ISP using a fibre provider such as CityFibre in my area. There are many other different ones around the country, but the same principle applies.

 

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Message 4 of 10

Re: leaving BT - do I need to do anything?

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Probably ought to just change this to if you are changing infrastructure providers rather than just Virgin Media.  Despite the sorry state of Broadband provision on Teesside there are some properties that have the choice of Openreach, CityFibre, or VirginMedia.  Switching from an ISP using one infrastructure to any other may not be fully automated!


I only learn by making mistakes and owning up to them - boy do I learn a lot!
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Message 5 of 10

Re: leaving BT - do I need to do anything?

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Thanks everyone for your replies and advice, greatly appreciated.

Now, I thought this post had been deleted, hence my 'delete this' post on which I originally complained about it, as when I logged in and clicked on it, it said it's been deleted at first? Several 'Shift+F5' refreshes said the same thing, and then “I don't have the privileges to view it?” — strange….?

Then it suddenly re-appears. So it seems it was a browser or system problem.

Anyway moving on, yeah it's on the OR network, and I gave them my contract end date (8/11/23) and the ONT serial – so, in theory it all should be fine.

Just to add, I think it's up to the user to mark the question as 'solved' though, I don't think 'Staff' should be instantly marking a question as solved just because they gave their answer? As the customer may have other questions on that subject, for example – "what do I do with the router?” I've heard you have to send it back? Other ISPs let you keep them, I've never sent back a router with all 10 or so ISPs I've tried since 2000.

BT (the connectivity) has been great throughout, highest was 946 and the average was 905, even on NordVPN (IRE) I could get 900, but usually hangs at 700-800 now. And only twice I had been getting "High Radial Counts" (slowdown due to too much traffic and not enough bandwidth)  due to neighbours signing up (which you can physically see in the street because of the new 'street level'l eNTE's), which is expected and was sorted out within 24–72 hours on both occasions, and only the first one I had to call up after 7 days of 600, the 2nd one I waited and 3 days later it went from 600 back to 930,

However, the experience on the customer service side of things, I found better on the phone (twice).

my advice: anyone looking for a quick answer and a fault/issue fix is to call them up. Forum for a basic question about the service that has no priority, so slow connectivity over LAN etc, phone up.  Non-important questions about the services, use the forum.

I thank you all again, and you never know, I may come back? As I have had the "BT experience" (on a big supplier) - I like trying out different services, just like I don't buy the same clothing over and over lol.

cheers

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Message 6 of 10

Re: leaving BT - do I need to do anything?

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@snadge

First off, I do not and have never worked for BT. I am a customer just like all the other people on the forum therefore I am not "Staff". It was a moderator of the forum, who are BT staff that marked the thread as "solved" and it is their prerogative to do so if they feel the correct answer has been given. 

Any equipment that you have been issued by BT is on loan and needs to be returned when you leave BT. If you fail to do that you will incur costs. It is set out in the T & C that you agreed to when you took out your broadband package.

See links

post1stsep2020voiceandbroadband (bt.com)

How to return and recycle your BT equipment for free | BT Help

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Message 7 of 10

Re: leaving BT - do I need to do anything?

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Sorry, you misunderstood – I said “staff”—you're not staff, (and I should of said an answer has been given) I wasn't blaming you for marking it solved, you have done nothing but give out good advice, for which I am grateful
thanks for the links and advice

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Message 8 of 10

Re: leaving BT - do I need to do anything?

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Unfortunately, I can't find the “return your router” link in MY BT... it states you have 60 days to send it back, then its £50 charge lol...
would this link only appear after i have moved to the new ISP?
thanks
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Message 9 of 10

Re: leaving BT - do I need to do anything?

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@snadge wrote:

would this link only appear after i have moved to the new ISP?
thanks

Yes

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Message 10 of 10

Re: leaving BT - do I need to do anything?

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thank you
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