Thanks everyone for your replies and advice, greatly appreciated.
Now, I thought this post had been deleted, hence my 'delete this' post on which I originally complained about it, as when I logged in and clicked on it, it said it's been deleted at first? Several 'Shift+F5' refreshes said the same thing, and then “I don't have the privileges to view it?” — strange….?
Then it suddenly re-appears. So it seems it was a browser or system problem.
Anyway moving on, yeah it's on the OR network, and I gave them my contract end date (8/11/23) and the ONT serial – so, in theory it all should be fine.
Just to add, I think it's up to the user to mark the question as 'solved' though, I don't think 'Staff' should be instantly marking a question as solved just because they gave their answer? As the customer may have other questions on that subject, for example – "what do I do with the router?” I've heard you have to send it back? Other ISPs let you keep them, I've never sent back a router with all 10 or so ISPs I've tried since 2000.
BT (the connectivity) has been great throughout, highest was 946 and the average was 905, even on NordVPN (IRE) I could get 900, but usually hangs at 700-800 now. And only twice I had been getting "High Radial Counts" (slowdown due to too much traffic and not enough bandwidth) due to neighbours signing up (which you can physically see in the street because of the new 'street level'l eNTE's), which is expected and was sorted out within 24–72 hours on both occasions, and only the first one I had to call up after 7 days of 600, the 2nd one I waited and 3 days later it went from 600 back to 930,
However, the experience on the customer service side of things, I found better on the phone (twice).
my advice: anyone looking for a quick answer and a fault/issue fix is to call them up. Forum for a basic question about the service that has no priority, so slow connectivity over LAN etc, phone up. Non-important questions about the services, use the forum.
I thank you all again, and you never know, I may come back? As I have had the "BT experience" (on a big supplier) - I like trying out different services, just like I don't buy the same clothing over and over lol.
cheers
