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Message 1 of 3

looking for start date of FF fitted nearly 2 years ago

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Hi all

I have gone through our account online and bills and cannot see the exact date when the BT FF was activated.

Can someone advise please

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Message 2 of 3

Re: looking for start date of FF fitted nearly 2 years ago

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as this is a customer help customer forum nobody has access to your account so try CS 03301234150 or maybe message now to billing

https://www.bt.com/help/contact-bt/account-and-billing/broadband



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Message 3 of 3

Re: looking for start date of FF fitted nearly 2 years ago

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In one of your previous posts you stated your ‘contract’ expires  June2026 and were asking if a new deal could be negotiated so far in advance of that date ….,

Given the contract minimum term is known, what does it matter when FTTP was installed , if it coincided with your contract being started   presumably that was June 2024 but many are upgraded to FTTP mid term without any further contractual obligation , that’s if it were a BT offer to do this , and no other changes were made ( so same speed taken on FTTP as the FTTC speed ) if on the other hand you took the opportunity to change your ‘contract’ when FTTP was installed and that was after June 2024, then a new term is started and your minimum term expiry date will be the 2nd anniversary of FTTP installation, but that would mean you were inaccurate with June2026 on your earlier post , apparently the contract minimum term is shown somewhere in your account info .

Why does the  date FTTP was installed matter ?