new customer home essentials

[harrison1958]

hi there, 

im a new customer on your home essential package, i just switched from an old provider and seen on my first bill i just received today that i'm being charged £3 for paper billing i wasn't told about this this on signing up not was i told there was different options for the home essentials , i dont have paper bills so can you sort this and take that £3 charge of my bill please. 

and also can you telel me what other packages there are for home essentials including anything for mobile phone as this wasnt expllained when i called up i was just put on home essentials 2.

hasnt been a good experience so far, paying for set up/delivery of router, paying a deposit to get the package , not been given all the info on different packages for home essentials. paying for paperbills and wasn't even made aware there was a charge or if id like to have paperbills.

thanks

[licquorice]

This is a customer to customer self help forum, you are not talking to BT

[harrison1958]

Oh are there not any bt staff on here at all.

virgin had a forum like those and there was staff on to help customers.

 Thanks for replying btw

[imjolly]

@harrison1958 

this is the packages available  https://community.bt.com/t5/Bills-Packages/Bad-customer-service/m-p/2330514?lightbox-message-images-...

you can contact CS 03301234150 or billing message us to get assistance on paper billing   https://www.bt.com/help/contact-bt/account-and-billing/broadband