"Message Now" Button Not Working

[tayannastudios]

The "Message Now" button doesn't work anymore when trying to contact BT via their website.

I have no pop-up or adblockers and I've tried on Chrome, Edge, Firefox and even on my mobile but clicking "Message Now" does absolutely nothing.

[imjolly · Accepted solution]

I just tried using chrome and Edge and message now opened up a chat window

https://www.bt.com/help/contact-bt/account-and-billing/broadband

[Alan_C]

Seems to be a persistent problem.  I haven't been able to start a chat for the last few days.

[imjolly]

Just checked the message now link and still works with chrome and edge so must be something with your device. What devices have you tried?

[Alan_C]

Running Windows11, and I routinely use Firefox - with Adblock turned off in case that was a problem. 

[Alan_C]

And yes, it works with Chrome. Maybe BT should test for browser and acknowledge that their coding isn't compatible with Firefox.

[Peter_W]

Good morning @Alan_C 😊

At what point are you noticing this failing; is it at the point you select 'Message us' and expect the box to pop up like the OP mentioned?

I use Firefox on my Windows 11 Desktop at home, and when giving this a test it's allowing the box to pop up and start a new chat.

Peter