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Message 1 of 9

"Return your BT kit"

I received an email from BT advising that "All you need to do is log into My BT and select 'Return your BT kit'.", but I cannot find 'Return your BT kit'!! Can some tell me where to find it??

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Message 2 of 9

Re: "Return your BT kit"

Hi @johnmoran29 and welcome back.

It's good to see you again. Sorry for any confusion with the returns kit. I can sort that for you. I'll drop you over a private message now so you can get in touch.

Cheers

David

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Message 3 of 9

Re: "Return your BT kit"

Ha ha ha, you can have one of mine, they sent two for the return of one router . . .
Probably know about my dual personalities ;o)
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Message 4 of 9

Re: "Return your BT kit"

I need to return my mini hub after moving home please can you tell me where I can get return packaging ?

Regards

David

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Message 5 of 9

Re: "Return your BT kit"

Ask them for it in your account.

You should be so lucky, I've been asked to return mine several times and it was delivered back to them a fortnight ago and I'm still getting reminders . . .
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Message 6 of 9

Re: "Return your BT kit"


@brianwmay wrote:
I've been asked to return mine several times and it was delivered back to them a fortnight ago and I'm still getting reminders . . .

 

It is presently taking BT four weeks to update accounts once returned items have been received.

If you have your Proof of Postage or Proof of Delivery you can call BT 0800.800/150 and they will update your account at that time.

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Message 7 of 9

Re: "Return your BT kit"

Would you believe they've finally updated the status and acknowledge receipt of the router - today!!

Thank you gg30340.
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Message 8 of 9

Re: "Return your BT kit"

I have had 5 replies to my post, no one has told me where to find “Return your BT kit” in My BT!!!

There is clearly a fault the by website or bt is giving incorrect information in emails to its customers!!

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Message 9 of 9

Re: "Return your BT kit"


@johnmoran29 wrote:

I have had 5 replies to my post, no one has told me where to find “Return your BT kit” in My BT!!!

There is clearly a fault the by website or bt is giving incorrect information in emails to its customers!!


Did you reply to the moderator in message 2?

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