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Cammar
Beginner

on ‎25-05-2024 13h25

489 Views
Message 1 of 3

"The fibre network installation isn't complete" problem

Hi,

 

I ordered a 500Mbps deal and my order tracking is saying "The fibre network installation isn't complete". The openreach engineer was out yesterday and said everything is setup and I can order as soon as it goes green but recommended to wait till morning, so I did. The Wifi is down to take a couple weeks to be delivered so I was hoping this was just an admin error and it can be processed quicker? quite important as I work from home

 

Thanks in advance

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imjolly
Distinguished Sage
Distinguished Sage

on ‎25-05-2024 13h48

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Message 2 of 3

Re: "The fibre network installation isn't complete" problem

have you tried connecting the BT hub to the ONT and see if hub goes blue  do you have an actual activation date

 



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Cammar
Beginner

on ‎25-05-2024 14h12

452 Views
Message 3 of 3

Re: "The fibre network installation isn't complete" problem

The date on the tracking says 4th June, but when I click on it it say they are waiting to confirm? Is there a chance it gets activated earlier if it is ready or is the 4th a set in stone date now? 

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