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Message 1 of 2

"You don't have any accounts you can manage"

I have tried to add my BT account using the ID many times but it keeps saying "You don't have any accounts you can manage" even though I have an account number and I am the owner. I have waited well over the 5 minutes needed to update the information but there still haven't been any changes. I have tried looking at solutions in the forum but none of them seem to work. Any advice would be greatly appreciated.

Thanks

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Message 2 of 2

Re: "You don't have any accounts you can manage"

Hi @bitanon,

Thank you for posting. I'm sorry you're having difficulties setting up your My BT. Send me your details and I'll get this investigated.

I have sent you a private message with instructions for contacting the team.  You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks,

Paddy

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