returning equipment

[ashj68]

Hi, i returned my equipment via royal mail on 27th may, i am still getting notifications to return equipment. Have since moved house and cant find the receipt to prove this. If my direct debit is cancelled can they really take £43 off me? They were robbing me sufficiently whilst i was a customer! BT do not have my new address.  Its all a bit tedious really, any thoughts?

[DavidM]

Hi @ashj68 and welcome to our community.

I'm sorry you're still getting reminders about the returns. I can sort this for you. I'll need a few details so I'll drop you over a message now so you can get in touch.

Cheers

David

[DavidM · Accepted solution]

Hi @ashj68 ,

Thanks for sending over the details.  I've marked the equipment as returned so you shouldn't receive any further messages about that.

Cheers

David

[ashj68]

Great, thanks