cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
881 Views
Message 1 of 6

returning equipment?

Go to solution

I have cancelled BT TV as from today and have been asked to return the set top box. I have had the box since 2016 and wish to keep it. On my account the order is still open showing awaiting equipment return but the failure to return charge is £0. Please could a moderator assist? Thanks. Christine

0 Ratings
Reply
5 REPLIES 5
867 Views
Message 2 of 6

Re: returning equipment?

Go to solution

BT have to by law offer to recycle electrical equipment.

It is a badly worded email.

If you had the box  prior to 2019 you can keep it and you will not be charged, hence the failure to return charge of £0.

How to return and recycle your BT equipment for free | BT Help

850 Views
Message 3 of 6

Re: returning equipment?

Go to solution

Thanks. How do I get the open order closed down ?

0 Ratings
Reply
827 Views
Message 4 of 6

Re: returning equipment?

Go to solution

Phone Customer Services and explain to them that you will not be returning it due to the length of time that you have had it and if need be quote the relevant part in the link I posted. 

Any problems post back.

817 Views
Message 5 of 6

Re: returning equipment?

Go to solution

Many thanks, you’ve been very helpful

0 Ratings
Reply
781 Views
Message 6 of 6

Re: returning equipment?

Go to solution

Sorted!  Thanks

0 Ratings
Reply