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autozen
Beginner

on ‎23-05-2024 10h27

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Message 1 of 3

returns packaging still not received

Hi!

I have been on the phone and on live chats many times, still waiting for my pre-paid returns packaging. When this can be sorted please? I don't want to get charged for not having the return kit since I have contacted BT many times so the equipment can be returned on time.

Best wishes

 #equipmentreturn #returnbags #

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2 REPLIES 2
imjolly
Distinguished Sage
Distinguished Sage

on ‎23-05-2024 10h42

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Message 2 of 3

Re: returns packaging still not received

this is a customer help customer forum  your post does not go to BT

you need to phone CS 03301234150 and request returns bag - many posters have had success using CS



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autozen
Beginner

on ‎23-05-2024 10h54

135 Views
Message 3 of 3

Re: returns packaging still not received

Thank you for taking your time to reply!!! I have tried CS on the phone and live chat already! Guess I'll keep trying until I find someone who really helps!!

Thanks again! 

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