swapping package online issues again

[jam2000]

So I'm trying to change my package online, but again have the problem I've had previously.

Keep getting this error message- We can't show you any personalised offers here just now. Give us a call on 0800 085 7344 and we'll find the best deal just for you. We're open 8am to 9pm Monday to Friday, 8am to 8pm Saturday and 9am to 6pm Sunday.

Why can't I change my package online?

[-Richie-]

Do you have FTTP with the voice calls provided by Future Voice (FVA) where the phone is connected to the ONT ?

[jam2000]

Nope

[-Richie-]

Possibly a data integrity issue with your account, ring up and renew or ask for a bridge case raised to see why you can't renew online, the offline team will correct any issues stopping you.