cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
504 Views
Message 1 of 4

BT Reward Card, failed activation

I received a BT Reward Card when I signed up to BT a few months ago. I tried to activate it today on bt.purecard.com, received an activation code, but then got 'Card activation failed. Please contact Customer Services if you require assistance.' Any ideas? 

0 Ratings
Reply
3 REPLIES 3
499 Views
Message 2 of 4

Re: BT Reward Card, failed activation

https://www.bt.com/help/account-and-billing/information-about-the-bt-reward-card

You have three months to activate your card from the time your product or service goes live. If you don't, you'll lose any money that's on the card.

0 Ratings
Reply
485 Views
Message 3 of 4

Re: BT Reward Card, failed activation

Oh no! I had no idea — why couldn’t they put a sticker on the card, like card issuers normally do, reminding the user to activate? There’s literally nothing on the card about this. The expiry date is 10/22 — I thought I had till then!

0 Ratings
Reply
480 Views
Message 4 of 4

Re: BT Reward Card, failed activation

The expiry date would have been 12 months after you received it, so it must have been last October when you received it, so needed to be activated then.

0 Ratings
Reply