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Hi I'm on the social tariff of home essentials £15 we get FFTC . Today I rang up to renew or to check if it's rolling over. The guy renewed it but also forced upon me FFTP ? I told him many times I don't want this I'm happy with my digital voice I get over my existing. Yet he kept pestering saying no I can't remain on the social tariff as f I refuse FFTO. I asked the advantage and basically nothing I'll still get the same speed my social tariff goes upto ?
He's booked me an engineer.
What do I do ? Can I cancel this. I just checked my account and it was already on a rolling monthly social tariff price. I was confused by all the terms used. Kept saying no you have to install it then said once the engineer comes you can refuse it if you don't want it ? But surely my refusal now should be enough why waste an engineer visit. As far as I know FFTC with digital voice is ok as BT is still selling it . The house is my parents I just pay for the fibre I don't want full fibre there are only 3 of us of which only 2 use the internet. The brickwork is old I don't want holes drilled in.
Any suggestions please
Solved! Go to Solution.

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Re: whats happening??
Its possible that the address is now an FTTP priority one, and any contract renewal has to be FTTP.
What prompted you to attempt to renew the contract, as it would have continued as it was? Its usually best not to contact BT unless absolutely necessary.
Use the address checker on the page below, and post the results, but edit out your address details first, but leave the exchange name and cabinet number showing.
https://www.broadbandchecker.btwholesale.com/#/ADSL
Please include all notes at the bottom.
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Re: whats happening??
Can I cancel the renewal and leave it on a rolling. It's the social tariff so will the price still stay the same £15 if I cancel FFTP as it's no use . It's still the same maximum speed as I get with FFTP.
I assumed on the social tariff after 12 months you have to renew or you get taken off ? I'm already on digital voice

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Re: whats happening??
https://www.bt.com/broadband/home-essentials
"When you reach month 11 of your Home Essentials plan, we’ll contact you to let you know that you’re nearing the end of your 12 month price guarantee and inform you we’ll run another eligibility check on your plan’s 12 month anniversary. If you are still eligible then we’ll notify you and inform you that we’ll renew your plan for another 12 months unless you contact us to tell us you’d like your service to end. Following each renewal, you’ll be moved to the equivalent latest Home Essentials package we offer at that time and the monthly price of your package will change to the price of that equivalent latest Home Essentials package as well. See the BT Consumer Price Guide at www.bt.com/termcharges for current pricing of our Homes Essentials Plans. You can cancel at any time without early exit fees. See full BT Home Essentials T&Cs for details."
There was no need to contact BT, they would contact you.
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Re: whats happening??
This is my 2nd year I'm on month 12 i didn't receive a letter or email to say that it's continuing that's why I rang them. Can I just cancel the FFTP and automatically it will go bs k to the existing one

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Re: whats happening??
The move to FTTP may be mandatory, if its an FTTP priority location.
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Re: whats happening??
- It comes with the renewal but if I cancel the renewal I assume it just stays on my old one which is a monthly reoccurring I think as it's the same price for next month too
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Re: whats happening??
Ignoring the apparent complication that the social tariff is because you qualify for it , but it’s your parents house ( so do they qualify in their own right or is some sort of subterfuge used to get the product for a non qualifying household ) , but Openreach can and do incentivise ISPs of all stripes to get their customers onto FTTP once it’s available, so in some respects the fact it’s BT and you have a cheap social tariff is irrelevant….someone refusing an upgrade to FTTP can have genuine reasons , like a renter is specifically told by their landlord that even minor work ( and FTTP installation is minor work ) needs the landlords specific permission which may not be given …..with regular tariffs , refusal to take FTTP could mean a more expensive out of contract price as renewal to get the cheaper price is dependent on taking FTTP, but as there is no difference in price , in or out of contract with the Essentials ( social tariff ) it may make no difference if you refuse, but the reason for your refusal is pretty weak sauce , and eventually you will have no choice but to take FTTP or be disconnected from Openreach ( although that may well be many years away ) , in my opinion you should bite the bullet and take the offer of FTTP , it’s more reliable , it delivers the headline speed , no distance related reductions in speed , and after all you will have to do it sometime, so why not now
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Re: whats happening??
I live with my mum she doesn't qualify and she doesn't use the internet. So I pay for this for my own sold use only . The house is hers she does not want drilling or work done as the walls are not that great . She just had the living room painted and plastered aswell as have a boiler fitted which left the place in a mess. She's specifically told me no to FFTP
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Re: whats happening??
If you intend to refuse FTTP , don’t simply wait until the installer turns up , and tell them to go away , at least have the decency to advise BT in advance that you are going to refuse the FTTP upgrade , you could bend the truth and just state your landlord ( your mother ) won’t allow the installation so an upgrade to FTTP isn’t possible , presumably this won’t result in any price increases , that would occur if you were not on a social tariff, but as stated it’s a pretty weak excuse, especially if your service is overhead from a pole , the before Fttp and after Fttp will be pretty much identical