yes a beginner! Bots!!!!

[JNClarke]

I have been unable to activate my BT ID and keep getting a Technical Issue message. I have been trying to do this for weeks now .  I have not been able to speak to a person and keep getting Bot text messages. I have been going around in circles and now I have an issue with Netflix and cannot access my account to see what the problem is. aghhhhh! Why did I leave Sky!!!!

[WSH]

The old hands on this forum are very good.  If you post a bit more detail about the technical problem, they may be a able suggest a fix.

[Kodikid]

And?

[imjolly]

try using message now and see if billing can help you

https://www.bt.com/help/contact-bt/account-and-billing/broadband

[JNClarke]

Finally found my way to an online help chat with a person who is trying to sort out my problem. I have been categorised as urgent. Fingers crossed!! 

[JNClarke]

Thank you. I would give a thumbs up but cant figure out how!

[imjolly]

@JNClarke 

you can't on this forum board  I have moved posts to correct board

[JNClarke · Accepted solution]

I have had a lot of help from Sudipta via on line help messaging and now have a BT id. Thank you every one for help and suggestions

[Leanne_T]

Morning @JNClarke 

Thanks for coming back to the community and letting us know you have a BT ID set up after chatting with Sudipta.

Have a lovely weekend 🙂

Leanne.