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Message 1 of 7

Activate xbox 6 month gamepass

Hi,

I have been trying to activate my 6 month Xbox gamepass and it keeps complaining "Unable to process your request. Please try again" . How do I resolve this ?

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Message 2 of 7

Re: Activate xbox 6 month gamepass

When was your activation date?  Has you 14 cooling off period completed?

Are using pc/laptop to access MYBT as not viewable with app



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Message 3 of 7

Re: Activate xbox 6 month gamepass

Hi,

I have tried all types of web browsers I could. On my phone and laptop. After the captcha, this is what I always end up with "Unable to process your request. Please try again."
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Message 4 of 7

Re: Activate xbox 6 month gamepass

Also my activation date was over a year ago
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Message 5 of 7

Re: Activate xbox 6 month gamepass

So it is over a year since you had the offer of 6 months game pass?

Have you tried phoning CS 03301234150 to see if they can help you



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Message 6 of 7

Re: Activate xbox 6 month gamepass

I have tried calling them this morning. The guy on the phone had to renew my contract although I was on the Full Fibre 500 plan and said it should pick it up now. Still doesn't work !

Always complains that it is unable to process my request and try again.

 

 

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Message 7 of 7

Re: Activate xbox 6 month gamepass

Hi @pkaram, sorry about that. The guide should've completed a form for the Xbox team to claim the Game Pass for you.

I've sent you a Private Message so you can get in touch with the Mod team and we'll send this activation request for you.

Cheers

John