Activating 12 Month Xbox Gamepass Ultimate

[StephenH07]

I have just upgraded from Full Fibre 100 to 900 and a 12 month xbox gamepass subscription came with it. It hasn't appeared under 'your offers' but on 'your products' and under content providers it says add xbox gamepass ultimate. I have tried that and when I put in the code, it says its only a 1 month subscription. Can anyone help me?

[DavidM]

Hi @StephenH07 and welcome to our community.

Sorry you're having problems with your Xbox pass. Take a look at How to redeem gift cards and codes  and let me know if that helps.

Cheers

David

[StephenH07]

Hi David, 

I do know how to redeem it, it's just when I am on the website it tells me that the subscription is only for one month. Will this renew for 12 months? I don't want to miss out on 11 months!

[DavidM]

Thanks for checking that @StephenH07 .

I'll need to take a look at this for you so check your inbox for my message and drop me a reply and include your gamertag.

Cheers

David

[DavidM · Accepted solution]

Thanks for sending over the details and for taking my call @StephenH07 .

I'm glad to hear this is sorted. Post back if you have any other problems.

All the best

David