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BakAli
Beginner

on ‎12-11-2024 13h27

104 Views
Message 1 of 2

BT App Login Problems

I have been a BT customer for several years and I have also used the BT app during this time. But for the past few months everytime I try to login, it keeps asking to activate my BT ID. This was done several years ago and I no longer have the email. I am able to login fine on the internet with my BT ID so i have no idea what I am doing wrong or how to login to the app. I have deleted, reinstalled and updated the app with no joy. Please help.

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1 REPLY 1
Alex_H
Moderator
Moderator

on ‎13-11-2024 8h31

49 Views
Message 2 of 2

Re: BT App Login Problems

Hi @BakAli,

Welcome to the BT Community

Have you tried resetting your password to see if this then stops the activation request when logging into the app? You mentioned you don't have access to the e-mail any longer, when resetting the password there is an option for "can't access e-mail". You can then reset it by answering a security question that has been set rather than a link to the e-mail inbox.

Alex

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