MY BT App

[theriddlerz1]

same here error code to match

[theriddlerz1]

There is an upgrade work running with the app so it is down for now. However, you will be able to access it via www.bt.com /mybt. The app will be up and running in 24 hours.

[Juan22]

For several days now I have been unable to obtain usage data for both of the two IOS mobiles attached to my account.  I get a message "Sorry we can't show your mobile usage at the moment - please try again later".  I have uninstalled and reinstalled the app too many times to mention, without success.  I can however, see the usage data etc. when I log in on my Windows laptop.  The 'Solutions' posted here seem to be private messages which I cannot see.

Any help will be very welcome, thank you.

[theriddlerz1]

hi jojo got in touch with live chat they said its 24 hour thing before its back on planetarylight

[markabbott1970]

Just an update from me. Just tried the app on my iPad Pro running iOS 17.5.1 and MyBT App 8.50 and I can access the App fine and manage my WiFi connection and Parental controls, just tried it again on the iPhone and both are now working fine. 

[markabbott1970]

Just an update from me. Just tried the app on my iPad Pro running iOS 17.5.1 and MyBT App 8.50 and I can access the App fine and manage my WiFi connection and Parental controls, just tried it again on the iPhone and both are now working fine. 

[DavidM]

Thanks for the update @markabbott1970 

Cheers

David

[wazmeister]

Still not working... On Android here. 

[wazmeister]

Now getting  message sorry something went wrong. Please close app and try again

[Andrew24]

Working on Android for me now.

Only issue is speed tester but everything else is fine.