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https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-22-12-33-not-working/m-p/2323604#...
Seems to imply that this issue is solved and it is NOT, nor does it appear have we had an meaningful update from the cloud team. Mine is now just erroring all the time and like @martinclayden don't see why I have to completely get rid of it, to reinstall it AND reinput my back-up folders only for it not to work again, if not immediately then not long after. Whatever you changed in this latest version needs to be reversed and the previous version rolled out until you can get it to work. Little point in seeking that last version whilst it will auto-upgrade itself within seconds of powering the app on.
A year of stability for me is now in danger of reverting back to the time when you switched to this new form of back-up and it took months to resolve.
Neil
