BT Cloud Desktop app is not showing any files or folders

[wrjxp17]

Hi,

I have downloaded & installed the BT Cloud desktop app.  When I open the app it is showing zero files.  However when i launch the web client I can see all my files.  I need to download everything.

Jillian

[Pete31]

I found it confusing too.

However, I think the answer is to click the 'Download' arrow in the bottom left of the app. Then all the available folders should be shown.

[wrjxp17]

Hi, When I click Download i get a dialog box asking me to select the Cloud Folder to download, but there are no folders listed.

[wrjxp17]

I tried syncing again, and it seems to be working.
Thanks

[Pete31]

I'm glad you have made some progress, I didn't have any other ideas. Hope it goes well.