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Hamble
Beginner

on ‎16-04-2023 16h25

1,302 Views
Message 1 of 2

BT Cloud No Longer Available

Hi,

Having had the BT Cloud service for a number of years, I recently encountered problems when login into the service both via the app and website.  I keep getting 'BT Cloud is no longer available. Error Code UN2.

I was definitely registered prior to the Oct 22 cut off, and have read previous posts regarding this.

Is there any way I can have the service restored please?

Many thanks

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1 REPLY 1
RobbieMac
Moderator-Retired

on ‎17-04-2023 8h50

1,252 Views
Message 2 of 2

Re: BT Cloud No Longer Available

Hi @Hamble

Welcome to the BT Community and thank you for posting!

I am sorry for the problems you're having accessing BT Cloud.  It was available to customers who took BT Broadband and registered for the Cloud service before 26th October 2022.  I understand that you've said you had it set up before that date.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Thanks,

Robbie

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