BT Cloud - access

[John2227177]

Did you get a reply with this ?

 @Peter_W what are the people's options if any ?

[Peter_W]

Good afternoon @John2227177.

Thanks for reaching out to us here on the Community. 

BT Cloud closed in October of 2024, and we contacted all affected customers in the months leading up to this. 

For a period this was switched to read-only so users could still retrieve any data being held, but the service has now been fully discontinued. 

I can completely appreciate that this won't be the answer you were hoping for here, and know I'd feel the exact same way if I lost my data, but this isn't something we're able to provide support with at this point.

Peter

[John2227177]

But i was'nt notified of this closure,

i have found an old email notification in a spam folder and thats it , what about using the phone number provided.

[Peter_W]

@John2227177 All customers were notified on the contact email address registered on their account. We also placed clear messages within the app and website for BT cloud itself around the closure.

I'm really sorry if this wasn't picked up at the time, or was filtered to spam by your email provider, but it's no longer possible for us to recover any data. 

Peter

[pddco]

Rather a long shot but….  Didn’t you have a BT Desktop Cloud App and therefore a BT Cloud folder on your laptop or PC?

And assuming you had the app setup for device (eg mobile phone or tablet)  content to be copied into that folder ( I’m meaning the photos taken with the mobile phone or tablet) they should still be there. 

If you uploaded (made backup copies) to the cloud of photos or whatever from your PC/Laptop using the Desktop App, those copies will be long gone as the Moderator has said.

I fear you’re going  to say that you then deleted the original photos to save space on the PC.

If you’ve subsequently emptied the Recycle Bin, then unless you’ve got the originals on SD cards or other media somewhere, I can’t see how you’ll get them back. 

Another thought, do you use Windows Backup to an external disk drive. Could the originals be there?