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BarryMorgan794
Beginner
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Message 1 of 2

BT Cloud not activating

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Hi, I am trying to access my BT Cloud space for the first time, using the instruction I manage to get to the page on the website where I click  the "Activate" button. When I click it, the loading sequence appears but just goes back to the main dashboard screeen. When I check if it has been activated, it still shows "Activate" on the button and I cannot access the Cloud.

Any ideas, going by other posts is this something that needs fixed from BTs side?

 

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JohnC2
Moderator
Moderator
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Message 2 of 2

Re: BT Cloud not activating

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Hi @BarryMorgan794, welcome to the forum and thanks for posting.

Sorry that you can't access the Cloud service. If you're still experiencing this problem I've sent you a Private Message so you can get on touch with the Mod team and we'll raise this to the Cloud team for you.

Cheers

John