BT Cloud

[Barry23]

I have set aside today to prepare for BT Cloud closing. I downloaded the App but it won't open. I logged onto the website and downloaded the docs folder, which  was shown as >500 GB and nothing downloaded. I'm getting worried that this will be problematic for the next three days and I will lose my back-up. What's going on?

[imjolly]

Have you read this large post which should help you

https://community.bt.com/t5/Broadband-Extras-Apps-from-BT/BT-Cloud-is-closing/td-p/2394468

[Barry23]

Yes. This is why I took time out today to download all my files (500 Gb worth) to an external drive that I purchased specifically for this purpose a few weeks ago. But I cannot get the App to load and when I go directly onto the Cloud is keeps telling me it is experiencing technical difficulties.

[Peter_W]

Good afternoon @Barry23.

Welcome to the BT Community Forums!
Can you please let us know a bit more about what's happening when you try to open the app? 

Also what operating system is it you're using, and can you see which version of the BT Cloud app you're using?
Peter

[Barry23]

This is the error when i try to use the BT cloud (having accessed it through the in private window as recommended by BT.

I have downloaded the App 3 times (BT Cloud Production 24.4.12) and it won't even open.

I am using a brand new Lenovo PC (with Arm processor) and Windows 11.  

[Katie_B · Accepted solution]

Hi @Barry23. 

Thanks for getting back to us. 

Could you confirm if you are still seeing this error?

I'd love to get this looked into. 

Katie

[Barry23]

Thanks for getting back to me. I was able to access my BT Cloud storage this morning and download my files.

[FrustratedJohn100]

Good afternoon

Why is BT Cloud not available already!

Today is the 30th NOT the 31st as advertised........

Whatever route I try it's "Not Available" !!

[FrustratedJohn100]

[Leanne_T]

Morning @FrustratedJohn100 

Thanks for posting on the community. 

Have you been able to access BT Cloud and download your files since you posted? 

Thanks. 

Leanne.