BT/EE still linked to my xboox account

[jr1992]

Hi this seems a common problem, but using the BT live chat wasn't helpful.

So Xbox Ultimate ran out 2 months ago and I can't remove Manged by BT/EE from my xbox account.

Microsoft were useless just said basically wait and see.

Seems people are getting it fixed when posting on the forums here so hoping for that same help

Thanks

[jr1992]

Hi, Xbox Ultimate expired on the 18/02 but it hasn't reverted back to Microsoft. Spoke with Microsoft but they say BT hasn't released it back or something like that. BT live chat was very unhelpful saying there's nothing wrong but i have noticed people getting help on this forum with this problem. hopefully someone can help

[NeilO]

@jr1992 I'm sorry about that, I've sent you a private message so you can get in touch with your details and we'll raise this with our Xbox team who can help.

Thanks

Neil