<p>See our <a href="https://www.bt.com/help/broadband/bt-cloud/getting-set-up/download-or-access-files/how-do-i-download-files--folders-and-devices-from-bt-cloud-">help page</a> for further information.</p>
I'm having the same problem. Royal Mail's on line booking system for home collection doesn't recognise the XX50 postcode and it's difficult for us to get to a PO. Could you send teh actual postcode?
