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Message 1 of 11

BT TV Box Pro

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Can someone tell the address to this post code for BT repairs as it says it does not exist XX50 5NN

 

Thank you

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Message 2 of 11

Re: BT TV Box Pro

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Hi, @lornagg our returns warehouses use non-geographic postcodes that start with XX. Royal Mail will know where to deliver it to.

Thanks

Neil

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Message 3 of 11

Re: BT TV Box Pro

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Thank you Neil
lornagg
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Message 4 of 11

Re: BT TV Box Pro

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Hi Neil
I contacted Royal Mail and they said that they would not be able to come and collect the parcel from my address as it did not recognise the tracking code or the post code on the label.
Thanks
Lornagg
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Message 5 of 11

Re: BT TV Box Pro

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Sorry also wanted to say I cannot go to a post office as I suffer with disabilities.
Thanks
Lornagg
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Message 6 of 11

Re: BT TV Box Pro

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Hi @lornagg,

I am so sorry that this is happening. We've been using this address for years and the Post Office have been deliverying them to us. They're deliverying them to us daily right now so we know that they do recognise it. It's strange that they're not recognising it.

Could you try them again and if they still refuse to do it, let me know and I'll send you a private message.

Thanks
DanielS 

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Message 7 of 11

Re: BT TV Box Pro

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Ok Daniel
Will try them again and let you know .
Thanks
Lornagg
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Message 8 of 11

Re: BT TV Box Pro

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Thank you @lornagg,

DanielS

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Message 9 of 11

Re: BT TV Box Pro

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Hi Daniel
Everything is ok now, managed to get a collection from Royal Mail.
Thank you for your help
Lornagg
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Message 10 of 11

Re: BT TV Box Pro

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That's brilliant @lornagg 

I'm happy that they were able to arrange the collection.

Please, feel free to message us if you ever need any help.

Thanks

Dan

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