BT Virus Protect option saying activate, when its already working!

[Ziggy1901]

Hi, I recently checked My BT account and found under the broadband option, my BT Virus Protect said I needed to activate it (see attached image).

And when I do try to activate it, I get an error message.

This is strange, as I had already activated it when it changed from MCafee to Norton.

All 6 of my 15 licenses are working ok on my other devices.

I did speak to BT about my issues, but they could not assist me.

Any ideas??

Thanks in advance

[Linzi_H]

Hi @Ziggy1901 

Thanks for coming to the community! 

Whilst I'm glad to hear that everything is working OK, I understand the error message is a bit of a strange one to be seeing if it's not accurate. 

I'm confident you are, but you'll need to log in with the BT ID username and password that has 'Account Holder' status.

If the error is still persistent after this, my advice would be to contact us again so that our technical team can raise a ticket to get this resolved.

I hope this helps.

Linzi 

[Ziggy1901 · Accepted solution]

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Hi,

Many thanks for yr reply.

I'll create a ticket for further investigation for BT.

regards 

Phil