Thanks, this is what I thought, however I was concerned that BT was saying in one place that I already had Norton activated, which it was not. I eventually managed to find the details of which devices I had protected, which didn't include my new device. I removed my defunct device from the list and initiated adding a new device - received an email, which when activated requested me to remove Mcafee before installing Norton. Having done both, My list of apps now includes Norton but not Mcafee. There seems to be an error somewhere because under "Security help" it was clearly stating I was protected when I don't believe I was.
