BT Vurus oritect server error saving your changes. Please try again

[Samurai2202]

Tried multiple times to activate BT virus protect i. PC’s and constantly get the above error ! Have tried many solutions from this forum and so far none have worked ! 

[DanielS]

Hi @Samurai2202,

Thanks for reaching out. I am sorry that this is happening to you.

This can happen if there is a marker on your account where we think your bill is in follow up. Basically, it thinks we are waiting for a bill to be paid. I can get this fixed for you. Please, drop a reply to my private message when you get a chance.

Thanks,
DanielS

[DavidM]

Thanks for taking my call @Samurai2202 .

As @DanielS mentioned there was a flag on the account (incorrectly) which I've removed for you. That should sort the problem. Let me know how you get on.

Cheers

David