BT Wi-Fi not turning on

[wairds]

I am trying to opt in to BT Wi-Fi but consistently receive the message “Sorry, something’s gone wrong’ when I tick when I agree with the BT terms and conditions.

Any suggestions?

Thank you.

[Keith_Beddoe]

It no longer exists, its now EE WiFi.

[wairds]

Many thanks for your prompt response. However I am baffled.

When I go to the My.BT.Com website and my account and when I select ‘Your products’ it clearly states under ‘Included in your product ‘ BT WiFi. When I select ‘Learn more’ I am presented with a screen stating BT WiFi and Free unlimited BT WiFi.

What am I doing incorrectly and how do I access all the hotspots in the UK and overseas?

Thank you.

[Keith_Beddoe]

See https://ee-wifi.ee.co.uk/public/ee/index.htm

[wairds]

Thank you.

I have looked at this link but I see no mention on how I may opt in to EE WiFi.

Can you please advise?

Thank you.

[David500]

I use an iPhone, but Android phones will be similar:

1. Go to Settings, WiFi and in the list of available networks select “EE WiFi”
2. You will be directed to a webpage were there is an option that says “Already a customer” with a “Login” button below.
3. Then from the login screen select “BT broadband account” and sign in using your BT ID.

[wairds]

Thank you for responding. 

However before I can sign into EE public WiFi I need to opt into the service.

I cannot see how to do that.

[David500]

You should be Opted In by default. Are you using a BT hub or if someone else's BT/EE hub close by? If so check as in my post #6 and see if you can login.

[wairds]

I am using my own BT hub and opted out as I was having problems adding a smart item to my network thinking that may have been the problem.

However now I am not seeing the public WiFi SSID’s when I scan the available networks and I can’t find anything about opting into to EE’s public WiFi.

[David500]

Try phoning customer services on 0330 123 4150.