BT Wi-Fi "opt in" seems totally broken – anyone any ideas ?

[davidcambridge]

Hi

I've moved myself over to BT Fibre (from Plusnet), which has been active for a couple of weeks. Wi-Fi is enabled on my SH2, and I've tried rebooting it - but it seems that the ability to "opt-in" to BT wi-fi via the BT web site is completely broken. Anyone any ideas?  (and when I try logging into the neighbours BT Wi-Fi it tells me I have not opted in).

Problem described below:

Step 1. Click on Learn More

Step 2: Tick I agree with the BT Wi-Fi terms and conditions , then click "Set up now"

Step 3:  You briefly end up back on the below, and wait

Step 4. You end up getting redirected back here

Step 5. Repeat steps 2 to 4 for all eternity, or until you get bored. Either way, it isn't going sign you up. 

Thanks in advance

David

[spile]

It sounds like the BT website is broken. Try it again. If you’re feeling brave you could try contacting support but I would not hold out for a useful response. Hopefully a BT mod will post here soon and help you out.

[licquorice]

It's been broken for months despite being raised with BT.

[NeilO]

@davidcambridge I'm sorry you've been unable to opt-in to BT wifi on the website. I've raised this previously and will chase it again.

The moderation team can request a workaround to help get you opted in and I'll send you a private message in a moment so you can get in touch with your details.

Thanks

Neil

[davidcambridge · Accepted solution]

Thanks Neil and to everyone else who replied. 

In the end I did brave BT support, and I have to say they were pretty good (much obliged "Liz" from BT support - thankyou). 

Seems like it is broken on the website (shameful!), but "support Liz" got it going for me (redeeming!).  

David