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Message 1 of 13

BT Wi-fi - agreeing T&Cs error message

Hi , looking for some support please.

Tried to login to BT Wifi app, and get an error message stating there's a problem with my BTID.

I can happily use this ID to access MyBT, where I can see an option to agree with BT Wifi T&Cs. I then get a different error. My Broadband has been active around 2 weeks.wifi issue.jpg

Cheers in advance

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Message 2 of 13

Re: BT Wi-fi - agreeing T&Cs error message

Hi, @GROB75 I'm sorry about that, this is a known problem that affects everyone who tries to opt into BT Wifi at the moment. I'll send you a private message so you can get in touch with your details and we'll be happy to help. 

Thanks

Neil

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Message 3 of 13

Re: BT Wi-fi - agreeing T&Cs error message

Cheers Neil, have replied to the message now
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Message 4 of 13

Re: BT Wi-fi - agreeing T&Cs error message

Hi Graham,

I've had an update from the support guys. Can you try and log on to your MyBT App and then click more (should be in the bottom right of the screen) and let me know if that helps.

 

image

 

image

 

Cheers

David

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Message 5 of 13

Re: BT Wi-fi - agreeing T&Cs error message

Hi David

Followed the steps, reinstalled the WI-FI app still get a message saying BT ID PROBLEM - "There's something stopping the app using your BT IF"

When I tried to accept the T&Cs again I get the original error message

 

Cheers

Graham

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Message 6 of 13

Re: BT Wi-fi - agreeing T&Cs error message

Thanks for trying that @GROB75 , sorry it's not sorted.

I'll go back to the specialists and will be in touch.

Cheers

David

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Message 7 of 13

Re: BT Wi-fi - agreeing T&Cs error message

Hi @GROB75 ,

Can you try the MyBT App and let me know if that works.

Cheers

David

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Message 8 of 13

Re: BT Wi-fi - agreeing T&Cs error message

Hi

 

No issues logging into MY BT via app or website

 

Thanks

 

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Message 9 of 13

Re: BT Wi-fi - agreeing T&Cs error message

Thanks again. Can you try this - 

Log In

Click the 3 little dots in the bottom right

Click More Apps at the bottom

Then choose BT Wi-fi

Cheers

David

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Message 10 of 13

Re: BT Wi-fi - agreeing T&Cs error message

Hi David

I do that, takes me to play store, so I click open, then when I  enter login credentials I get the BT ID error

Cheers

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