BT WiFi app

[Fir3starter91]

 Got a new phone and trying to log in and keep getting this, go to the website and use the same log in and no issues, any ideas please?

[gg30340]

Just in case it is not, your BTID must be an email address.

[Fir3starter91]

Sorry I should of said, I am using my email address, I literally have it saved for when I click go to BT and log in just using my password

[gg30340]

Is it an iPhone by any chance? If it is see link about using BTWifi 

Getting started with the BT Wi-fi app | BT Help

[Fir3starter91]

Brand new S22 Ultra!

[gg30340]

Just to confirm, if you don't use the app can you log onto BTWifi using a web browser?

Have you tried uninstalling the BTWifi app, restarting your phone then reinstalling the BTWifi app?

If the answer is yes to both the above I would suggest that you call the BTWifi Help Line on 0800.022.3322 to see if they can help.

[Fir3starter91]

I can log into the BT app for bills ect, log in online no issues, it's just the BT WiFi app that won't accept my details. Have reinstalled that WiFi app too.

[gg30340]

Can you log onto BTWifi using a web browser. 

See link

How do I use BT Wi-fi, find hotspots and get online? | BT Help

If you are at home when trying this you will need to disconnect from your home wireless connection then select the BTWifi connection.