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Message 1 of 8

BT-Wifi when out not logging in via broadband customer log in

When I try to log into BT-Wifi via the broadband customer free access the login says username or password not correct when i know it is am I doing something wrong?

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Message 2 of 8

Re: BT-Wifi when out not logging in via broadband customer log in

the easiest way to check your login is to try connecting to the BTWIFI from your own BT hub.  just disconnect from home network ssid and then try connecting to BTWIFI - you need your BTID and password



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Message 3 of 8

Re: BT-Wifi when out not logging in via broadband customer log in

Hi @bennettjc and welcome to our community.

Sorry for any confusion with your BT-WiFi access. Please try @imjolly advice and let us know how you get on.

Cheers

David

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Message 4 of 8

Re: BT-Wifi when out not logging in via broadband customer log in

yeah does not log on to that either

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Message 5 of 8

Re: BT-Wifi when out not logging in via broadband customer log in

Hi @bennettjc,

Thank you for posting. Can you check if you've opted into BT Wifi?

To do this take a look at - How to check if I've joined BT WiFi

Thanks,

Paddy

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Message 6 of 8

Re: BT-Wifi when out not logging in via broadband customer log in

@PaddyB  You are making the rash assumption that that website works, it doesn't. There is no check my status option as https://www.bt.com/btwifi just redirects to MyBT login and checking in 'My Products' just gives the broken site that has been continuously reported as broken for months which nobody fixes. 

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Message 7 of 8

Re: BT-Wifi when out not logging in via broadband customer log in

That is what I get as well

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Message 8 of 8

Re: BT-Wifi when out not logging in via broadband customer log in

Hi @bennettjc and thanks for posting.

We'll need to take this away to look into for you so please check your inbox for my message and drop me a reply with the details.

Cheers

David

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