BT app

[Empy]

Trying to view usage but always says Sorry we're having technical difficulties.....always

Is all things within the BT app connected to the Hub?

I use my own router.....

[JohnC2]

Hi @Empy, welcome to the forum and thanks for posting. 

I'm sorry that your having this problem with the app. 

Are you using Android or IOS?
Have you tried uninstalling the app and installing it again as this often resolves issues?

Cheers

John

[Empy]

Android

For sure tried many things but like I asked.....

Is the BT app getting info from the BT hub?

If so then thats the problem.

[NeilO · Accepted solution]

Hi, @Empy the Your usage option on the app is only for calls and not broadband as all the packages have unlimited usage, do you use the phone line to make calls? 

Thanks

Neil

[Empy]

Aaahhh phone usage,nop dont use.

Sorted then,many thanks.

[Empy]

Doing it on special offers/prizes.

Also on 'your bills'.....

Get a glimpse of a page but then 'having problems'......

[Empy]

Think I've tracked it down to a DNS thing.

I use dns.adguard.com in my settings.

Switched to auto and things load up now.