BT cloud download not working

[lwa01js]

Hi, I am trying to download my files from BT cloud. I've tried installing the BT application on my laptop, but this does not. It's configured and says it synching but nothing is happening. Tried also to back it up to my iPhone. Following the instructions as provided but again to no avail. Says it's restoring but is stuck on the first file and nothing is happening. Help!

[Michael_D · Accepted solution]

Hi @lwa01js 

Welcome to the community. 

I am sorry that you are having trouble getting your files downloaded. I know how important it is to get it done before the end of the month.

I've sent you over a private message so I can take some details to get this raised with the BT Cloud team.

Michael