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Message 1 of 6

BT cloud is closing/empty folders in my BT Cloud drive

Re: BT cloud downloads/empty folders
 

I'm desperately trying to download my BT Cloud files before the shut down.   All I can see on my cloud now is my complete but EMPTY directory structure. 

I can go through the download process but all that is downloaded is the empty folder structure - no files!

Where have my files gone?

Any help would be gratefully received!

NB - I'm a 65 year old doufus - so please don't use big words!

;(


 

 

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Message 2 of 6

Re: BT cloud is closing/empty folders in my BT Cloud drive

Hello @Prof_H

I would absolutely love to help with this. 

I have sent you a private message to grab some details from you. 

Katie

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Message 3 of 6

Re: BT cloud is closing/empty folders in my BT Cloud drive

Hi Katie,

 

I visited my BT Cloud drive today in order to remove anything before this gets closed down.

I was looking through my photographs and files, which was all fine.

I read it might be better to use the desktop app so I updated mine.

Now everything is gone.  No photographs and no files.

Please help.

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Message 4 of 6

Re: BT cloud is closing/empty folders in my BT Cloud drive

hi 

@bigstupidfella 

Similar happened to me - All my files had completely gone ! 

I got a call from Steven - he got it sorted (seems like the Cloud app had frozen in the background stopping it working). He helped me uninstall and reinstall the BT Cloud app - I guess this was to 'restart' the app. All the files magically reappeared!

It took a while to download my data but now done!

Regards

@Prof_H 

 

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Message 5 of 6

Re: BT cloud is closing/empty folders in my BT Cloud drive

Hi @bigstupidfella

I have sent you a private message for more details so we can help get this sorted.

Katie

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Message 6 of 6

Re: BT cloud is closing/empty folders in my BT Cloud drive

Thanks for that Prof H
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