Bt app

[Claire2025]

Hi,

I have recently joined BT but am having trouble with the BT app. 

Initally i was able to see my order and when my smart hub would arrive but now anytime i try and log in i keep getting an error message.

Uninstalled and downloaded the app numerous times but to no avail. 

Anyone any ideas how on to fix this?

Thanks

[imjolly]

to check username and password ok try going to help at top of page and then try log in to MYBT and see if that works

[Claire2025]

Thanks

I can log into my bt on a web browser but just keep getting the same erro message on the app which is frustrating.

[zulu17]

What error do you get displayed at what point in attempting to open the myBT app ?

[Claire2025]

After i enter my email and password it loads briefly says success and then says "sorry something went wrong. Please close the app and try again later"