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Claire2025
Beginner

on ‎27-01-2025 12h24

229 Views
Message 1 of 5

Bt app

Hi,

I have recently joined BT but am having trouble with the BT app. 

Initally i was able to see my order and when my smart hub would arrive but now anytime i try and log in i keep getting an error message.

Uninstalled and downloaded the app numerous times but to no avail. 

Anyone any ideas how on to fix this?

Thanks

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage

on ‎27-01-2025 13h17

216 Views
Message 2 of 5

Re: Bt app

to check username and password ok try going to help at top of page and then try log in to MYBT and see if that works



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Claire2025
Beginner

on ‎27-01-2025 15h47

190 Views
Message 3 of 5

Re: Bt app

Thanks

I can log into my bt on a web browser but just keep getting the same erro message on the app which is frustrating.

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zulu17
Distinguished Guru
Distinguished Guru

on ‎27-01-2025 15h52

187 Views
Message 4 of 5

Re: Bt app

What error do you get displayed at what point in attempting to open the myBT app ?

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Claire2025
Beginner

on ‎27-01-2025 16h14

175 Views
Message 5 of 5

Re: Bt app

After i enter my email and password it loads briefly says success and then says "sorry something went wrong. Please close the app and try again later"

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