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Message 1 of 4

Can't access icloud photos

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I can't access my photos to download. I've made multiple attempts with no luck. Can anyone help, please? 

 

julsinc_0-1725799615944.png

 

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Message 2 of 4

Re: Can't access icloud photos

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False alarm.   They've appeared.  Please ignore.

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Message 3 of 4

Spoke to soon. Unable to access Cloud photos!

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On a previous post, I thought I could access my photos.  all I get now is, 'error'.  Any help please?

julsinc_0-1725800603265.png

 

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Message 4 of 4

Re: Spoke to soon. Unable to access Cloud photos!

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Good morning @julsinc 

Welcome to the BT Community!

I'm disappointed to hear this isn't quite sorted yet, have you noticed any changes since your last post? 

Also just to be sure, is it the Windows desktop version of BT Cloud that you're using at the moment? 

If it is, have you had a chance to make sure this is all up to date?

Peter