Hi, I started a new subscription back in Oct/Nov of 2022 which included a 12 month gamepass subscription, it even shows this on the page when I try to activate this, however I get this error message every time:
We're sorry the system is down for maintenance, you can submit your activation request by calling us on 0330 1234 150 choose option 1 and then option 2.
I couldn't activate this before but as I didn't have an Xbox I couldn't be bothered to go around in circles for weeks based on previous experiences of BT support, but it's been broken for almost a year now and now I actually want to use it since I got an Xbox and still can't
I've tried contacting BT multiple times, both by livechat and phone, some staff members seem to say they are filling in a form to fix it, but then I wait a week and hear nothing and other staff members don't seem to know what I'm talking about and will pass me from department to department, I get back in touch and I hear the same thing again and to wait again, which seems like BT are just hoping I give up so they can save some money
I've read online this is an incredibly common issue also but I'm just getting nowhere and don't know what else to do
