Can't change from McAfee to Norton security on my PC.

[Alison172]

I tried to change from McAfee to Norton security on my PC  today. I went to the website address given in the letter I received from BT www.bt.com/updateyoursecurity and it asked me to long in . When I logged in it to me to my emails.  

Has anyone else had problems .  How can I fix this . 

[JohnC2]

Hi @Alison172, welcome to the forum, and thanks for your post.

Sorry that you're having trouble accessing your account online. 
Are you logging in at https://www.bt.com/mybt
How long is it since you last checked your bills or account online?
Have you completed a password reset recently?

Cheers
John

[Alison172]

Thanks for your reply.  

Yes , I'm logging in at My BT  on the BT website.  

 I haven't  had a password reset.    I haven't checked out my online account for a while.  My bills are sent by email  and  paid by  Direct Debit 

. I've tried using two different browsers with the same result. 

[NeilO]

Hi, @Alison172 Thanks for getting back to us. It sounds like you're logging in with your BT email address rather than your BT ID as this doesn't have to be a BT email address. Do you have another email address that you might have used to set up the BT ID?

Thanks

Neil

[Alison172]

Yes . Thx, I've now managed to Log in to My BT!

The update your security link took me  to My Security .  I scrolled down and it has  Broadband Security and   BT virus protect . It says activate .  I cant find one that says Switch to Norton   .

Should I just click on Activate on Norton Virus Protect ?

[NeilO]

Hi @Alison172 I'm glad you've managed to log in. If you're using BT Virus protect for the first time you need to click 'Activate' if you're currently using it there's an option to switch to Norton. I hope that helps?

Thanks

Neil