Can’t connect to wi fi while out

[Trev11]

Hi yes I have tried entering my details when the option comes up but it won’t except them and I have tried log in details many times so know I am using the correct details it just won’t let me connect 

[imjolly]

With an iPhone you should be connecting to BTWIFI-X. which is intended for apple devices

[Trev11]

Ok I will try that again next time I am out but think I have tried both ways but will let you know thanks 

[licquorice]

As we keep saying, there is no need to wait until you are out and about, your own hub transmits the BT WiFi X signal, just try connecting to that.

[gg30340]

Did you try what was posted in message 6 of the first thread that you started about your problem?

Solved: Re: Wi fi hotspot - BT Community

[Trev11 · Accepted solution]

Hi  I  went off my bt home hub and chose bt wi fi x then went back into the phone and it connected straight away like you said , it’s just that it says unsecured network now but it shows that it works so thank you to everyone that helped 😊 

just got to find why it won’t verify now on connection profile even though it’s been installed but thanks again 

[Trev11]

Hi I did and it worked  at home and will be in town tomorrow and hopefully it’ll connect now thanks 

[Trev11]

Hi 

yes I did what I did was to swop my bt wi fi password for the bt wi fi -x  to try and it connected to it so now I’ll try today while I am out 

[licquorice]

Your BT WiFi username and password are only relevant when connected to a BT WiFi signal. They are not relevant when attempting to connect to other public WiFi signals from hotels etc.